This online Customer Service Course is designed for anyone who works with members of the public face-to-face, over the phone or via email, social media or live chat. The course will enable you to maintain the highest standards of customer service at all times and ensure your customers have the best experience with you, facilitating repeat business and positive recommendations.
Throughout the course, you'll learn about common issues you might face and how to resolve them, how to communicate effectively, and how to ensure you're operating in accordance with company policies and procedures.
100% online training
Access anywhere
Same day digital certificate
printed certificate posted next working day
Full audio voiceover
Unlimited assessment attempts
Developed by experts in Core Skills
Accredited by CPD
